Travel agencies are a great resource for arranging business trips. But finding the right agency means more than just asking around for recommendations and searching online reviews. A good agency can be helpful in saving time, money, and hassle. On the other hand, a bad one can waste your valuable time and resources leading to poor customer service or missed opportunities. It’s important to take your time when choosing an agency because it will play a large role in how well you’re able to manage your travel needs as part of your business strategy. The steps below will help you choose an agency that’s best suited to meet your specific needs:
Look for an agency that specializes in business travel.
Look for an agency that specializes in business travel. An agency that handles both corporate and leisure travel won’t be as familiar with your industry, and may not be able to provide the specialized services you need.
For example, if you’re a tech company looking to send employees on site visits around the world, it’s important that they understand all of their options when it comes to flights, hotels and rental cars–and they should be able to offer advice based on those preferences.
Find out how the agency handles its employees.
- How many employees does the agency have?
- What is their pay structure? Are they paid hourly, salary or commission?
- How are they trained and assigned to clients (if at all)
- What is the turnover rate for this company